Support
Support
Manuals, guides and help to keep your watermaker running, plus how we ship.
Manuals And Documents
Everything for your system, in one place.
Data sheets, quick start guides and full installation manuals. All open as PDFs.
Engine-drive systems
PDFQuick start guideQuencher engine drive
PDFInstallation and user manualQuencher engine drive
PDFData sheetQuencher engine drive
PDFPump installation facts and figuresEngine Drive manual, section 12
230V AC systems
PDFQuick start guideQuencher 230V AC
PDFInstallation and user manualQuencher 230V AC
PDFData sheetQuencher 230V AC
12V DC High-Output systems
PDFQuick start guideQuencher 12V DC
PDFInstallation and user manualQuencher 12V DC High-Output
PDFData sheetQuencher 12V DC High-Output
Land-based systems
Technical Tips
Step-by-step guides.
Maintenance and troubleshooting, written for owners. See all technical tips →
Output
How to measure your output
Test your system's real flow rate with a measuring cup and your phone.
Read guide → StoragePickling your system
Protect the membranes when the system will be left for more than 7 days.
Read guide → PressureResetting your pressure relief valve
Reset the PRV if pressure drops to around 200 psi while you bring the system up.
Read guide → TroubleshootingPressure problems
Diagnose a loss of pressure, fluctuating gauges or low product flow.
Read guide → MaintenanceReplacing the membrane element
Remove, replace and commission a new membrane element.
Read guide → InstallationInstalling the boost pump
Mounting, orientation and wiring for the boost pump.
Read guide → UpgradeAdding a second or third membrane
Take your system from 80 to 160 or 240 litres per hour.
Read guide →Choosing And Installing
Help before and during your install.
Layout
Choosing a system
Where the Quencher control panel goes, with examples from real boats.
See the layout → IdeasInstallation photos
Over 30 real installs from Open Ocean owners and yards.
See photos → ComponentsWhat it's built from
Carbon fibre membranes, stainless pumps and standard BSP fittings.
Learn more → ShippingShipping
We ship worldwide. Freight is quoted to your address before you buy.
How it works → OverseasOverseas buyers and dealers
Buying from outside New Zealand, and finding an installer near you.
Read more → OverviewHow it works
Reverse osmosis in three steps, output options, flushing and installation.
Read the overview →Still stuck?
Tell us what your system is doing, and which model you have. Someone who has installed these systems will get back to you.